Client Complaint Procedure

At Fintana, we are committed to addressing any complaints that may arise from our relationship in a fair and prompt manner. To ensure this, we have implemented a clear complaint process. The Company operates under the authorization and regulation of the Financial Services Commission of Mauritius, holding License Number GB23201338 and Registration Number 197666 GBC. Our registered office is located at 6th Floor, Tower 1, Nexteracom Building, Ebene, Mauritius.

1

Submitting your Complaint

To file a complaint with the company, you must complete and submit the complaint form. The Company reserves the right not to accept any complaints submitted through other channels, such as email or telephone.. You can access the complaint form via the link provided below.

Proceed to Complaint Form

Or Contact: [email protected]

After you submit the completed complaint form, our relevant department will review it and may contact you for additional information if needed.

2

Receipt of Your Complaint

Upon receiving your complaint, we will confirm its receipt within five (5) days and provide you with a unique reference number. This reference number must be quoted in any future communication with both the Company and the Financial Services Commission of Mauritius (the ‘FSC’) regarding your complaint.

3

Processing your Complaint

Once we confirm receipt of your complaint, we will thoroughly assess it and investigate the details surrounding the issue. Our goal is to resolve the matter as swiftly as possible. We are committed to completing the investigation and providing you with the results within six (6) weeks of receiving your complaint. Throughout this process, we will keep you informed on the progress of your complaint. If necessary, one of our team members may reach out to you directly, via email or phone, to request additional information or clarification related to your complaint.